— Unsealed products are not subject to return otherwise
— Sealed products can be returned within 14 days after delivery.
Privacy:
At Tape Society, we highly value your privacy and security. We want to assure you that any personal information you provide will be kept confidential and will not be shared with any third parties. Your personal details will be securely stored in our database and will only be used for communication related to Tape Society.
Terms:
At Tape Society, purchases will only be considered complete once they have been paid for as there are no holds during the cart or checkout process. It is important to note that for any international orders, taxes, duties, border charges, or duty reimbursement are not the responsibility of Tape Society. Prior to making a purchase, it is recommended that you check your country’s border charges. If you have any concerns or inquiries regarding the terms and conditions, please do not hesitate to contact us at orders@tapesoc.com
Pre order terms:
- For select items on back order or re-order status; please note the estimated shipping window in the product description. This is highlighted for your convenience. These purchases are processed under the same terms as a pre-order.
- On ordering 100% of the item and the full delivery cost is to be paid. Followed by an order confirmation.
- As soon as stock arrives, we will post the item out to you and forward you any relevant tracking details.
- Estimated Date of Arrival: Our suppliers are generally very good on their delivery estimates however on occasion deliveries can take longer than we expect. We try to keep you updated with any changes in the delivery estimate wherever possible.
- Cancellation: Ordered items are considered sold and the “pre-order” cannot be cancelled. Please ensure when placing a pre-order that you are happy and able to complete the order when the item arrives in stock. Once you have paid for and received the item our normal return policy applies (14 days to inform us and a further 14 days for the item to arrive with us).
- If for any reason the item you ordered does not arrive with us within a reasonable amount of time we will refund your deposit in full.
- The item price is confirmed when you make the pre-order, no changes (up or down) in price will be made.
DURING NEW RANGE LAUNCHES PLEASE ALLOW 7 WORKING DAYS FOR ORDER FULFILLMENT NOTICE AND TRACKING INFORMATION
Upon placing your order, you will receive an order confirmation email. Once your order is packed you will receive a second email with tracking information. During times of high volume such as new drops, please allow 7 working days to receive your tracking information email.
All orders are shipped from our Hong Kong warehouse. We use a range of courier providers and aim to provide the fastest and most convenient shipping possible to each location. Our main carriers include FedEx, UPS, DHL and DPEX.